Refund policy
Order Cancellation
As our products are custom-made and personalised, orders may be cancelled within 24 hours of purchase if production has not commenced.
Once production has started, cancellations are no longer accepted.
Returns & Exchanges
Due to the personalised nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect information provided by the customer
- Custom design choices approved by the customer
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at honeycombdesign@hotmail.com and provide clear photos of the issue.
Once reviewed, we will offer an appropriate solution, which may include:
- Replacement of the item
- Exchange
- Full or partial refund
Return Conditions
Returned items must:
- Be unused and in their original condition
- Be returned in the original packaging where possible
- Be approved by Honeycomb Design before being sent back
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or supplied incorrectly.
Refund Processing
Approved refunds will be processed to the original payment method within 14 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If you have any questions regarding your order, please contact us at honeycombdesign@hotmail.com.
